iCloud support tools coming to Mac

Learn about customer-facing iCloud troubleshooting tools currently being tested for a future BeFit Tracker release.

Customer-facing tools for viewing synchronization activity, exporting logs, and resetting iCloud state are being tested locally for a future production release. They are not available in the currently published Mac version.

What is being tested

Viewing recent iCloud synchronization activity with support.
Exporting synchronization logs for a problem report.
Resetting iCloud synchronization state when support determines that a rebuild is necessary.

These are intended production customer-support features, not developer-only debug tools. Instructions will be added here when the controls are deployed.

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Video planned: review CloudKit activity, export a diagnostic log, and read the Reset iCloud warning.

Do not delete BeFit Tracker to troubleshoot synchronization.

Deleting the app can remove local records without erasing records already stored in iCloud. Until the support tools are deployed, send support a clear description of what differs between devices.